Up to 100% support automation.
80% less team effort. Same service quality.
Your AI employee answers standard questions about orders, shipping, returns and applications in seconds – on all channels. Your team focuses on special cases and real customer retention.
80% fewer tickets for the team
Orders, shipping, returns, tracking, product application – all answered in seconds, even at night and on weekends. Your team only handles real exceptions and complex cases.
Instant answers – on all channels
Email, chat, WhatsApp, phone – answers in under 10 seconds everywhere, 24/7. No more queues, no "We'll get back to you in 24h". Customers get help immediately, even during seasonal peaks.
Perfect handoffs to the team
When the AI escalates, your team gets the complete conversation history – what was discussed, what was checked, what the customer needs. No "Can you explain that again?"
Flora, our AI employee, is revolutionizing our product consultation. She combines our expertise with AI efficiency and offers our customers excellent consultation quality and customer service around the clock.
Michael Horn
Head of Digital at Neudorff
100%
of inquiries can be answered
–80%
cost savings in support
<10 sec
response time
Get your AI employee in 3 steps
1
Initial Meeting
We analyze your use cases and define your first AI employee.
2
Setup & Training
We set up your account and train the AI with your data.
3
Go-Live
Your AI employee goes live and you optimize step by step.
Customer Support
Up to 100% support automation. 24/7. All channels.
Answers orders, shipping, returns & tracking in seconds – on all channels, around the clock
Resolves up to 100% of all inquiries independently – your team focuses on complex cases and customer retention
Escalates intelligently with complete history – no "Can you explain that again?"
Product Consultation
Your service becomes a competitive advantage.
Delivers fast, consistent answers on all channels – without waiting times
Automatically complies with guidelines & requirements, even in complex cases
Creates measurably higher customer satisfaction and stronger retention
Image Recognition
Returns without manual image review.
Automatically recognizes damage, defects and product problems in customer photos
Answers "Is this broken?", "Can I return this?", "What happened?" with concrete solutions
Turns complex complaints into automatic processes – with refund, replacement delivery or repair instructions
Combine skills for even more automation
These skills complete your support – from image recognition to multilingualism.
Prevents false promises
"When will my package arrive?" is answered with live tracking info from your system, not with "Let me check". Order history, shipping status, return policies – all immediately available.
Checks status in real time
Accesses shop, CRM, ERP and tracking. "Can my order be cancelled?" is answered in seconds with live data – no media break, no waiting time.
Continuously improves your support
See in real time which questions come up most often and where processes are stuck. "Shipping costs unclear" asked 200 times? Optimize the website, reduce tickets by 50%.
Remembers every inquiry
Customer writes by email today, calls tomorrow, chats the day after – your AI employee knows the complete history. "Regarding your inquiry from Monday: The spare part is on its way."
Supports in 20+ languages
French customer with a follow-up question? Gets support in French – with the same processes, the same quality. One support system, many markets, zero language barriers.
What our customers achieve with AI customer service
Ideal for industries with seasonal support peaks
Garden & Plants
Answers shipping, application & return questions immediately, relieves your team during seasonal peaks and runs 24/7 – even when 100 customers inquire at the same time.
Pools & Outdoor
Automatically resolves standard questions about delivery, assembly & accessories, only forwards complex installation or warranty cases to the team – your team focuses on sales.
Heating Systems & Fireplaces
Answers questions about delivery times, installation process & maintenance legally compliant, accompanies customers until successful installation – no lost leads due to slow responses.
Fertilizers & Plant Protection
Answers application questions in compliance with regulations, documents information GDPR-compliant and reduces liability risks through precise, traceable communication.
Technical Home Products & Appliances
Answers compatibility, warranty & return questions immediately, absorbs seasonal support peaks and keeps response times under 10 seconds – even during Black Friday phases.
FAQs
Frequently asked questions from our customers
Your AI employee answers all standard questions about orders, shipping, returns, tracking, product application and availability. You define which topics it resolves independently and when it escalates to the team – for example, for complaints over €500 or individual special requests.
The AI only works with the information you release – product data, FAQs, processes, legal requirements. In case of uncertainty or borderline cases, it automatically escalates to the team. You see all conversations in real time and can intervene or correct answers at any time.
Your AI employee works directly in your existing channels – email, webchat, WhatsApp, phone. Tickets that are escalated land with complete conversation history in your system (Zendesk, HubSpot, Freshdesk etc.). Your team immediately sees what was discussed – no "What was the problem again?"
Your AI employee recognizes frustration and escalation in the customer's language. For sensitive topics (complaints, goodwill, emotional concerns) it forwards directly to your team – with complete history. You decide at what point a human should take over.
Yes, at any time. You see what answers the AI gives and can correct or expand them in real time. Like a real employee, you can have a conversation with it and the AI learns from your adjustments.