I automate product consulting – via phone, WhatsApp, or webchat. I help customers find the right product, answer product questions, and leverage up- and cross-selling. 24/7 on autopilot.
All Benefits at a Glance
Discover how James drives your sales forward and relieves your team – without additional staff.
James answers customer inquiries within seconds and recommends suitable products. This ensures maximum efficiency while relieving your team.
James boosts your conversion rate with instant, tailored advice, without wait times or frustration. He guides customers directly to the optimal solution, increasing your revenue.
James bridges online and offline channels through intelligent networking with local dealers. He maximizes your local presence and ensures perfect service on-site.
James flexibly supports users with product questions before they even reach your support team. You stay in control and save valuable resources.
James identifies potential upsells during conversations and recommends suitable products. This boosts your revenue with every customer interaction, without adding workload for your team.
With his self-learning knowledge system, James keeps all product information up-to-date. This drastically reduces your support workload and ensures customers always get the correct answers.
Michael Horn
Head of Digital at Neudorff
All benefits at a glance
Advise customers 24/7 on all channels, drive up your sales and cross-sell and upsell
Our digital employees integrate smoothly with existing tools. This minimizes setup efforts and ensures that your workflow remains efficient from day one.
Your digital employees are always available – even at night, on weekends, or holidays. You’ll never miss a request and can offer first-class service to your customers anytime.
Each digital employee is tailored exactly to your processes, goals, and requirements. The result: a perfectly aligned AI team member that operates as if you had hired it yourself.
With every customer interaction, your digital employee becomes smarter. Thanks to AI algorithms, it continuously improves its consulting and communication, ensuring sustainable growth in results.
Whether by phone, email, chat, or WhatsApp – our digital employees speak 48 languages and provide a seamless, professional service experience across all channels.
Your digital employees can handle more requests as needed without requiring additional resources. This keeps you flexible and ready to meet increasing demand effortlessly.
Product consultations
Understands customer requirements and finds the right product for the customer
Builds long-term customer relationships through personal advice
Increases shopping cart value and reduces shopping cart abandonment rates
Product advice
Uses your product knowledge as a competitive advantage
Delivers accurate, immediate answers for higher customer satisfaction
Increases conversion rates through expert advice
Product support
Offers comprehensive product expertise 24/7
Empowers your customers to find solutions on their own
Create unique support experiences through tailored processes
Before James, you needed multiple teams and complex tool landscapes—now, one digital employee handles your entire sales process.
Before James
Human Workforce
Live Chat Stack
After James
We accept your data in common formats like CSV or JSON. Integrations with existing systems (PIM, CMS, or custom APIs) are possible at any time.
Our IT team creates a powerful vector database and sets up the infrastructure so your digital employee can always access the most current data.
We train your digital employee with your product information, using cutting-edge technology and extensive testing to ensure optimal results.
Together, we evaluate how your digital employee performs in real-world interactions. Based on your feedback, we make final adjustments to ensure everything runs smoothly before going live.
Often asked questions
AI workers are AI-driven bots designed with specific goals in mind, such as qualifying customers, recommending products, or offering support. These employees can interact with customers through Website Chat and WhatsApp. You have the flexibility to define their tasks, decide what questions or data they should ask from your customers, and specify the desired outcome. Once live, they autonomously interact with your clients, offering support and focusing on achieving set goals—boosting conversion rates up to 20 times higher than standard “support” bots.
Yes, it can! We handle the labeling and structuring of your data and build a vector database tailored to your needs. As long as you can export your data as CSV or JSON, that’s sufficient. Even an API connection is enough. We prepare your data to ensure the AI can work with it as effectively as possible.
Yes, our software is officially GDPR-compliant according to the EU General Data Protection Regulation. Our Data Protection Officer is heyData GmbH, Schützenstraße 51, 10117 Berlin, www.heydata.eu, datenschutz@heydata.eu.
No training effort at all! We handle the AI training and the entire setup. It would be helpful if you could provide your data. If that’s not possible, we offer a service to extract data from your website with no extra effort on your part. All you need to do is test the AI and provide feedback.
Zero maintenance! Once the training is complete, our AI workers work autonomously without any additional upkeep.
Absolutely! Each digital worker can be individually tailored and expanded with specific skills and processes. If you have very unique requirements, we’ll be happy to connect you with our Sales Team.
