How Signed Boosted Revenue with 70% Automated Customer Support

18x

Return on Investment

70%

Customer Support Automation

30%

Up- and Crosselling

Info

Signed is a leading online retailer specializing in custom and decorative signs. The company offers a wide range of customizable products that are suitable for both private living spaces and commercial facilities.

Sector

Retail

Executive Summary

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Signed, a leading online retailer for custom and decorative signs, was looking for a solution to handle customer inquiries on social media channels more efficiently and boost revenue. With Qualimero and digital employee Alex, Signed automated 70% of customer inquiries on Instagram and TikTok.

The result: an impressive 18x ROI, a 30% increase in upselling, and a significantly enhanced customer experience. Alex not only assisted customers in selecting the perfect sign but also transformed social media interactions into targeted sales opportunities.

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The Challenge

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Signed experienced a significant increase in customer inquiries via Instagram and TikTok. However, manually handling these inquiries led to long response times, missed sales opportunities, and limited upselling potential. Additionally, many customers felt overwhelmed by the wide product selection and needed guidance to find the perfect sign.

Alex Product Consultant

18x Return on Investment

By turning customer interactions into targeted sales opportunities, Alex significantly boosted revenue and delivered an outstanding 18x return on investment.

70% Automation of Customer Inquiries on Instagram & TikTok

Alex handled the majority of inquiries automatically, reducing response times and relieving the team from routine tasks.

Guidance in Choosing the Perfect Sign

Through personalized recommendations, Alex helped customers navigate the extensive product selection and find the perfect sign for their needs.

30% Increase in Upselling

With smart product suggestions, Alex increased upselling by 30%, raised the average order value, and contributed directly to revenue growth.

With Alex, we not only automated our customer inquiries efficiently but also significantly increased our revenue. The combination of fast, personalized consultation and smart upselling exceeded our expectations. Alex is more than just a digital tool for us—he’s an integral part of our team