16x ROI Through AI Product Consultation at Rasendoktor
Learn how Rasendoktor automated 100% of webchat inquiries with Qualimero's AI employee Hektor and achieved a 16x ROI.
Customer:
Rasendoktor
Industry:
Retail / E-Commerce Lawn Care
Company Size:
Online Specialist for Professional Lawn Care
Website:
https://www.rasendoktor.deSolution Used:
AI Employee Hektor (Product Consultation)
Rasendoktor.de, the online specialist for professional lawn care, received between 2,000 and 3,000 consultation-intensive inquiries seasonally. The product variety and technically demanding applications led to long waiting times and significant overload of the support team. The goal was to scale consultation quality, increase efficiency, and simultaneously ensure a seamless user experience.
With the introduction of Hektor, the AI employee from Qualimero trained on Rasendoktor's expertise, all webchat inquiries could be answered automatically. Hektor delivers precise product recommendations 24/7, considers regional specifics, and thus enables a drastic reduction in response times – without compromising consultation quality.
Rasendoktor is a leading provider of high-quality lawn care products such as professional fertilizers and seeds with over 30 years of industry experience. The range is aimed at demanding hobby gardeners and professionals alike who need detailed product advice to achieve optimal results.
Rasendoktor faced several central challenges in customer service:
A solution was sought that not only automates but also represents the specific expertise, delivers trustworthy answers, and integrates easily into daily operations.
When evaluating solutions, Rasendoktor placed particular emphasis on reliability, accuracy, and easy implementation. Standard chatbots were ruled out as they could not provide the required expertise and necessary precision. Qualimero impressed with an approach that met these core requirements:
Focus on Quality & Control: Qualimero's technology is designed to process complex knowledge reliably and without deviations. The commitment to train the AI specifically and exclusively on Rasendoktor's own high-quality content and expert knowledge provided assurance that answers would be precise and brand-compliant.
Efficient & Supported Integration: Qualimero offered seamless integration into existing processes with go-live within a few days. Decisive was the approach of largely taking over the technical implementation and keeping the effort for the Rasendoktor team minimal.
Partnership Approach & Support: The offered premium support and takeover of AI training signaled a true partnership that ensured successful implementation.
We needed a consultation solution for our client Rasendoktor that does justice to their expert status. Qualimero convinced us because their AI is trained on our specific knowledge and delivers precise answers. Additionally, the prospect of quick and uncomplicated implementation was very attractive to us.
– Lukas Rothauer, CEO, bilberry consulting
Hektor analyzes customer inquiries and delivers highly precise product recommendations based on trained Rasendoktor knowledge – consistent and reliable.
Automatic consideration of product availability and prices for Austria and Germany.
Immediate answering of frequently asked questions about products, application, and lawn care.
Hektor learns with every interaction and continuously refines its answers, always within the framework of defined knowledge.
“The precision with which Hektor applies our expertise to recommend products is impressive. He answers customer inquiries not only quickly but also precisely and in line with our consultation approach. The integration went surprisingly smoothly, and our team can now fully focus on the demanding cases.”
René Deutsch
CEO, TURF Handels-GmbH
100% of webchat inquiries are now fully automatically handled by Hektor, drastically reducing the team's workload.
Customers receive answers to even complex inquiries within seconds instead of days, significantly increasing customer satisfaction and immensely relieving support.
The cost per processed initial inquiry decreased significantly through automation, leading to a quick ROI.
Hektor consistently delivers precise answers and recommendations based on Rasendoktor expertise, consistent with brand expertise, and advises customers 24/7.
Hektor can easily handle growing inquiry volumes without requiring additional personnel resources.
Through the strategic implementation of AI employee Hektor from Qualimero, Rasendoktor has successfully mastered its challenge – scaling high-quality, consultation-intensive customer support.
The automation of a large portion of inquiries, the proven high quality of AI responses, and the smooth implementation underscore Qualimero's capabilities.
Rasendoktor benefits from massive efficiency gains, cost savings, and improved customer experience and is well-equipped for future growth.
