Berlin, June 2025 – Qualimero has been selected as one of the top 5 finalists out of 100 submissions at the prestigious K5 Commerce Award 2025. The recognition came in the Customer Communication category, which honors innovations in chatbots, AI-powered conversation, personalized communication, and CRM systems.
Germany's Most Prestigious Retail Commerce Award
The K5 Commerce Award is the leading recognition for outstanding achievements in digital commerce in the DACH region. Presented annually at the K5 FUTURE RETAIL CONFERENCE in Berlin, the award honors innovative commerce solutions and agencies that set new standards in digital retail.
The selection process is rigorous: After an initial application phase, the commerce community votes for their favorites. A distinguished jury of industry leaders then selects the winners from the top 5 finalists in each of the 10 categories.
Why Qualimero Was Recognized
Qualimero's AI employee platform stood out for its specialized approach to customer communication in the retail sector. Unlike generic chatbots, Qualimero's solution is built specifically for explanation-intensive consumer products – from gardening and plant protection to heating systems and technical home products.
- AI employees trained on expert product knowledge
- Image recognition for product diagnostics
- Integration with e-commerce platforms like Shopware
- Multichannel deployment: webshop, email, WhatsApp
- GDPR-compliant and built for regulatory requirements
Strong Competition in Customer Communication
The Customer Communication category saw fierce competition, with solutions ranging from personalized messaging platforms to advanced CRM systems. Making it to the top 5 out of 100 total submissions across all categories demonstrates the market's recognition of AI-powered product consultation as a key differentiator in modern retail.
“Being recognized among the top 5 at the K5 Commerce Award validates our mission: bringing expert-level product advice to every customer interaction, 24/7. This is just the beginning.”
About K5 FUTURE RETAIL CONFERENCE
The K5 FUTURE RETAIL CONFERENCE is the central meeting point for decision-makers shaping e-commerce and future retail. Top retailers and service providers exchange insights on current trends in the digital commerce landscape. The Commerce Award ceremony takes place on the first evening of the conference, hosted by Verena Schlüpmann and Bella Wondra.
Discover all categories, jury members, and past winners of the K5 Commerce Award.
Visit K5 Commerce Award