700% Return on Lead Qualification with AI Assistant Sophie
Learn how Pflegehelden achieved a 7x ROI with Qualimero's digital employee Sophie and automatically routed 100% of leads to the right partners.
Customer:
Pflegehelden
Industry:
Care Placement (24-Hour Care)
Company Size:
Leading Provider in Germany
Website:
https://www.pflegehelden.deSolution Used:
Digital Employee Sophie
Pflegehelden, a leading company in placing 24-hour care workers, faced the challenge of increasing the efficiency of its lead generation and optimizing internal processes.
Through the implementation of Qualimero's digital employee Sophie, Pflegehelden was able to significantly increase the number of qualified leads from organic traffic and achieve a return on investment (ROI) of 7x. Additionally, 100% of generated leads are automatically routed to the right contacts, which significantly improves internal workflows and relieves employees.
Pflegehelden is an established and leading provider for placing qualified 24-hour care workers for seniors in Germany. With a comprehensive network of care workers, the company offers individual and affordable care solutions for the home. Fast and precise placement is at the center of its service promise.
Before working with Qualimero, Pflegehelden faced the following bottlenecks:
Pflegehelden needed a solution that not only generates more qualified leads but also distributes them quickly and precisely.
When searching for technology to optimize lead processes, three criteria were decisive for Pflegehelden: efficiency, reliability, and easy integration. Classic tools did not offer the necessary flexibility or precision to intelligently map specific workflows. Qualimero, on the other hand, convinced with:
Sophie ensures that 100% of incoming leads are immediately and error-free routed to the responsible contacts. This drastically shortens response times and internal processes run smoothly.
Sophie proactively identifies promising website visitors, interacts with them, and converts their interest into concrete inquiries. This noticeably increased the number of qualified leads from organic traffic.
Even with technically demanding questions, Sophie provides fast and precise answers so that potential customers can make informed decisions.
Thanks to 24/7 operation, customer inquiries are processed at any time of day or night – even outside business hours. This increases satisfaction and binds prospects more strongly to Pflegehelden's offering.
“With Sophie, we have fully automated our lead routing so that every inquiry immediately reaches the right contact. This has not only increased our efficiency but also significantly improved our ROI.”
Philipp Ohlenmacher
Head of Marketing, Pflegehelden
With the introduction of Sophie, Pflegehelden achieved a return on investment of 7x. This high return demonstrates the clear economic advantage of digital employees.
All leads are reliably and automatically distributed to the appropriate partners. Manual errors are completely eliminated.
One-fifth of all website inquiries are successfully converted into qualified leads by Sophie.
Automation significantly reduced manual effort and gave the internal team room for value-adding tasks.
Thanks to immediate processing and routing, response times to prospects decreased significantly.
Through the strategic deployment of digital employee Sophie from Qualimero, Pflegehelden has fundamentally transformed its lead generation and distribution.
Intelligent qualification and error-free automation led to a 7x ROI, increased operational efficiency, and improved customer experience.
This case study shows how AI solutions from Qualimero help companies minimize manual effort, reduce costs, and simultaneously maximize quality and speed in customer communication.
